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Best Practices for Handling an Escalated Customer

Handling escalated customers effectively requires staying calm, showing empathy, and actively listening to their concerns. By viewing feedback positively and addressing issues transparently, businesses can turn negative interactions into opportunities for strengthening customer relationships and enhancing brand reputation.

The Perils of Ignoring Customer Reviews

Ignoring customer reviews can damage trust, miss improvement opportunities, and reduce online visibility, ultimately harming your brand’s reputation. Engaging with both positive and negative reviews builds trust, enhances SEO, and provides valuable customer insights.

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